This page provides essential legal information regarding HoPay services in the United Kingdom.
Regulatory Status: HoPay is a financial technology platform. It is not a bank.
Banking and payment services are provided by Stripe Payments UK Ltd,
authorised by the Financial Conduct Authority (FCA) under the Payment Services Regulations 2017 (FRN: 900461).
Company NameHoPay UK LTD
Registered InUnited Kingdom
Contact Phone+44 07743239516
Support Emailhopay@curierdeolt.ro
1. Electronic Money & Payments
Cards issued via the HoPay app and UK bank account details (Sort Code/Account Number) are provided through our partnership with Stripe. Stripe Payments UK Ltd is the issuer of the electronic money and the regulated entity responsible for your funds.
2. Safeguarding Your Funds
Your money is protected through "safeguarding". This is a regulatory requirement for payment institutions where customer funds are kept in separate accounts at a high-credit-quality bank, protected from other creditors.
Note: As HoPay is not a bank, your funds are not covered by the Financial Services Compensation Scheme (FSCS). Safeguarding provides a different but robust form of protection required by UK law.
3. Data Protection (UK GDPR)
We are committed to protecting your personal data in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). We use industry-standard encryption and secure servers located in the UK/EU. For more details, please see our Privacy Policy.
4. Complaints & Ombudsman
We aim to provide the best service possible. If you are dissatisfied, please contact our support team. If we cannot resolve your complaint to your satisfaction, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).
5. Terms of Service
By using our app, you agree to our Terms and Conditions. Our relationship is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any disputes.